1) If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
2) Please note that some products are not eligible for a return if the product is "No longer needed".
You will always find the relevant terms on the product page (Return Policy tab)
Return Window & Exception Cases
Laptops, Components, Processors, Storage, Printers, Scanners, Headphones, Speakers, Game Consoles & PC
Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available, a refund will be issued.
Conditions for Returns
- The product must be unused without any flaws
- The product must include the original tags, user manual, warranty cards and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer , it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
- Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts)
- Delivery of a
product that is “No longer needed” (you no longer have a use for the
product / you have changed your mind about the purchase / you do not like the product after opening
the package) - eligible for selected products only.